Jaipur, Rajasthan · sunil.yadav@email.com · +91 98765 43210 · linkedin.com/in/sunil-yadav-it
BCA graduate (2025) aiming for an IT Support Engineer role, skilled in Windows, Active Directory and network troubleshooting. Closed 180 support tickets in a 10-week internship, most within 4 hours.
BCA, University of Rajasthan, Jaipur2022 – 2025 · 74%
Class XII, RBSE2022 · 81%
Systems: Windows, Linux, Active Directory, Microsoft 365
Networking: DNS, DHCP, LAN, network troubleshooting
Tools: Jira, PowerShell
IT Support Intern, Brightpath Staffing, JaipurJun 2024 – Aug 2024
• Closed 180 Jira tickets in 10 weeks (password resets, printers, laptop setups), most within 4 hours.
• Installed Linux on 15 old laptops so the training room could use them again.
Computer lab volunteer, BCA department2023 – 2025
• Looked after 60 Windows PCs: imaging, updates, and Active Directory accounts for 400 students.
• Wrote a PowerShell script that resets every lab PC overnight; morning setup went from 45 minutes to 5.
Office network, a 12-person CA firm (freelance)Jun 2023
• Set up the LAN: router, two switches, DHCP reservations for the printers and local DNS names.
• Moved all 12 staff from personal email to Microsoft 365 mailboxes.
• After the network troubleshooting and rewiring, complaints fell from several a week to about one a month.
• CompTIA A+, 2025