Refunds & cancellation
Last updated 10 October 2026
BananaJobz Pro and Max are sold as one-time passes for 7, 30 or 90 days. Nothing is a subscription and nothing renews automatically, so there is never anything to cancel — when a pass ends you are simply back on the Free plan, with all your data kept.
7-day refund
You can ask for a full refund within 7 days of buying a pass, as long as you have not used more of any feature than the Free plan includes that month — for example, more than 5 tailored resumes or 5 cover letters. We check this against your usage, which you can see at any time in Settings › Plan & usage.
After 7 days, or once you have used the paid allowance, the pass is not refundable. It stays active until its end date.
Always refunded
- A payment taken twice for the same pass.
- A payment that went through but did not upgrade your account. If this happens we refund it in full — you do not need to ask, but please tell us so it is faster.
- A pass we could not deliver because of a fault on our side.
How to ask
Email support@bananajobz.com from the address on your account, with the payment id from your receipt. We reply within 2 working days.
Approved refunds go back to the original payment method through Razorpay. Banks usually show them within 5–7 working days. When a pass is refunded, your account returns to the plan it had before you bought it — Free, or the earlier pass if one is still running.