Resume examples · Customer Support Executive
Customer support resume for freshers, with a full sample
Six months of part-time support with contacts a shift and a CSAT score, a volunteer help desk, and the languages spoken. Support résumés are read for numbers and languages.
The sample
POOJA RANI
Mohali, Punjab · pooja.rani@email.com · +91 98765 43210
Summary
BA graduate (2024) aiming for a Customer Support Executive role, supporting customers in English, Hindi and Punjabi. Held a 4.6 / 5 CSAT over six months of part-time voice and chat support.
Education
BA, English and Economics, Panjab University, Chandigarh2021 – 2024 · 68%
Class XII, PSEB2021 · 82%
Skills
Support: voice support, chat support, email support, complaint handling
Tools: Freshdesk, Excel, typing
Languages: English, Hindi, Punjabi
Experience
Customer Support Associate (part-time), Paylane, MohaliJan 2024 – Jun 2024
Handled about 70 voice support and chat support contacts a shift in English, Hindi and Punjabi for a payments app.
Held a CSAT of 4.6 / 5 over six months against a team average of 4.2; logged every case in Freshdesk.
Did complaint handling for failed UPI payments, raising refunds the same day in 9 cases out of 10.
Covered the email support queue on peak days, about 40 tickets a shift.
Admissions help desk volunteer, Panjab UniversityJun 2023
Answered 900 queries from students and parents over two weeks; built an Excel FAQ tracker the office still uses.
Certifications
Typing: 45 words a minute, 98% accuracy (online test, 2024)
The person, their numbers and the companies are made up. Write yours from what you did.
How this résumé looks with a few years of experience: work moves to the top, projects drop off.
Why it works
1
Contacts, CSAT, languages
How many contacts a shift, the satisfaction score against the team, and every language you can support in.
2
Part-time work is real
A shift job while studying is customer support experience. Write it with its dates and numbers.
3
Typing speed belongs here
Chat and email processes test it. Give the speed and accuracy, and where it was measured.
Yours, for each customer support executive job you apply to
Start from the free template, then let BananaJobz tailor it to each posting, using only what is on your résumé. Score the one you have now free, with no account.