Resume examples · IT Support Engineer
IT support resume for freshers, with a full sample
Real machines and real users: a college lab looked after for two years, a small office network set up, and an internship with tickets counted. Every fix has a before and after.
The sample
SUNIL YADAV
Jaipur, Rajasthan · sunil.yadav@email.com · +91 98765 43210 · linkedin.com/in/sunil-yadav-it
Summary
BCA graduate (2025) aiming for an IT Support Engineer role, skilled in Windows, Active Directory and network troubleshooting. Closed 180 support tickets in a 10-week internship, most within 4 hours.
Education
BCA, University of Rajasthan, Jaipur2022 – 2025 · 74%
Class XII, RBSE2022 · 81%
Skills
Systems: Windows, Linux, Active Directory, Microsoft 365
Networking: DNS, DHCP, LAN, network troubleshooting
Tools: Jira, PowerShell
Experience
IT Support Intern, Brightpath Staffing, JaipurJun 2024 – Aug 2024
Closed 180 Jira tickets in 10 weeks (password resets, printers, laptop setups), most within 4 hours.
Installed Linux on 15 old laptops so the training room could use them again.
Computer lab volunteer, BCA department2023 – 2025
Looked after 60 Windows PCs: imaging, updates, and Active Directory accounts for 400 students.
Wrote a PowerShell script that resets every lab PC overnight; morning setup went from 45 minutes to 5.
Office network, a 12-person CA firm (freelance)Jun 2023
Set up the LAN: router, two switches, DHCP reservations for the printers and local DNS names.
Moved all 12 staff from personal email to Microsoft 365 mailboxes.
After the network troubleshooting and rewiring, complaints fell from several a week to about one a month.
Certifications
CompTIA A+, 2025
The person, their numbers and the companies are made up. Write yours from what you did.
What it support engineer postings ask for
The share of 133 open postings in this field, across all experience levels, whose requirements name each skill. A tick means the sample shows it. List only the ones you can show; the rest are what to learn next.
- ·SQL14%
- ·AWS12%
- ·Python9%
- ·Azure8%
- ✓Linux8%
- ·Kubernetes8%
- ·Terraform8%
- ✓Jira7%
Counted on 18 October 2026 from postings of the previous 45 days. How we counted, and other fields.
Why it works
1
Count tickets and time
“180 tickets in 10 weeks, most closed within 4 hours” is the IT support résumé in one line.
2
Volunteer and freelance work counts
Looking after a college lab or a relative’s office network is support experience. Write it like a job.
3
Name the systems
Windows, Active Directory, Microsoft 365, Linux, Jira. Support postings filter on exactly these.
Yours, for each it support engineer job you apply to
Start from the free template, then let BananaJobz tailor it to each posting, using only what is on your résumé. Score the one you have now free, with no account.